How to order

Web site

Use the web menu to identify your product and enter the quantity.

The order amount at the top of the page will keep a running total of items and total price including VAT.

To see a summary of your order click "basket".

To process your order click "checkout" and follow the instructions.

You will receive an automated email confirming receipt of your order. This will include an order reference number to be quoted if you need to contact us.

Telephone

You can order by phone using our UK local rate direct line 0845 166 4860. Phone +44 1453 835500 if you are outside the UK. The advantage of phoning is obviously the personal and friendly attention you will receive.

You might also take the opportunity to ask questions or use our free technical support service.

When you order, have your delivery address and postcode handy and if you are paying by card, make sure your card details, registered card address and postcode are with you.

Fax

You can fax an order or request a quote via fax at 0845 166 4861. You can even print and fax an order summary from this web site. At the order summary page, simply click Print Order Copy and fax the hard copy.

When you fax an order, ensure you include payment details, correct addresses and your telephone number.

On the nearest working day of sending your fax, we will contact you to confirm receipt.

Email

You can email an order or request a quote to sales@carousel.uk.com

When you email an order, ensure you include payment details, correct addresses and your telephone number.

On the nearest working day of sending your email, we will contact you to confirm receipt.

Providing correct details

It is important you provide the correct payment and delivery details.

Incorrect card details, miscalculated totals when faxing or emailing or even an address with the wrong postcode may cause delay in your order. Should this occur then your order will become Defect Status. To protect your interests, we follow a strict procedure that includes three timed calls to you requesting the correct information. The first of these calls will take place on the nearest working day to receiving your order.